Effective Date: 1st of April 2025
1. Introduction
At Kultured Hub, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), Romanian Law 190/2018, and other global data protection laws.
By accessing our website or services, you agree to this Privacy Policy.
2. Who We Are
Kultured Hub is operated by KULTURED HUB SRL based in Romania.
Email: contact@kulturedhub.com
We act as the data controller for your personal data under GDPR.
3. What Personal Data We Collect
We collect the following categories of personal data:
Name and surname
Email address
Country of residence
Billing and invoicing information (only if you purchase a course or service)
Course or service purchase history
Communications you send to us (emails, messages, contact forms)
We do not collect or store sensitive personal data (racial origin, political opinions, religious beliefs, health data, etc.).
4. How We Collect Your Data
We collect your data through:
Account creation or registration
Course purchases
Contact forms
Newsletter subscriptions
Cookies and tracking technologies (e.g., site analytics)
5. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
To provide services, courses, and downloadable resources
Legal basis: Contractual necessity
To manage your accounts and subscriptions
Legal basis: Contractual necessity
To process payments securely
Legal basis: Contractual necessity
To send newsletters, updates, and marketing communications
Legal basis: Consent
To improve our services, website, and user experience
Legal basis: Legitimate interest
To comply with legal obligations such as accounting, tax, and regulatory requirements
Legal basis: Legal obligation
You may withdraw your consent at any time by contacting us.
6. How We Share Your Information
We only share your data with trusted third-party service providers, strictly for providing our services:
Payment Processors: Stripe, PayPal (secure handling of payments)
Newsletter Services: [e.g., Mailerlite, ConvertKit] (for sending course updates or insights)
Analytics Providers: Google Analytics (to improve the website)
All third parties comply with GDPR or equivalent global standards.
We do not sell or rent your personal data to any third party.
7. International Transfers
Some of our service providers are located outside the EU (e.g., United States).
In such cases, we ensure that data transfers are based on:
Adequate decisions by the European Commission
Standard Contractual Clauses (SCCs)
Other legally permitted transfer mechanisms
8. Your Rights Under GDPR
You have the following rights:
Right to access: Request a copy of your data.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data ("right to be forgotten").
Right to restrict processing: Limit how we use your data.
Right to data portability: Receive your data in a machine-readable format.
Right to object: Oppose data processing based on legitimate interests or marketing.
Right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) or your national authority.
You can exercise your rights by contacting us at contact@kulturedhub.com .
9. Data Retention
We retain your personal data:
As long as your account is active
As needed to provide our services
To comply with legal obligations (e.g., tax/accounting regulations)
Afterward, your personal data will be securely deleted or anonymized.
10. Cookies and Tracking Technologies
We use essential, functional, analytical, and marketing cookies.
You can control cookies through your browser settings.
11. Protection of Minors
Our services are intended for users over the age of 16.
We do not knowingly collect personal data from children.
If we discover that a child under 16 has provided us with personal data, we will promptly delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations.
We encourage you to review it periodically.
Major changes will be announced via email or on our website.
13. Contact
If you have questions or concerns regarding your personal data or this Privacy Policy, please contact:
Kultured Hub
Email: contact@kulturedhub.com